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Policies

Welcome
  • Twiss & Weber are Us Gals.
  • All PDF patterns sold on this site are created by Tonia Weber and Laura Twiss, and these intellectual properties are belonging to Twiss & Weber (T&W). These patterns are for personal use only and not to be reproduced or resold.

Payment
  • T&W accepts credit card payment through PayPal.
  • Please know you do not need a Paypal account to use PayPal.  There is no need to sign up with PayPal. At time of purchase, choose PayPal as your method of payment.  Submit your order and select “Pay Now”.  Scroll down the screen to the option to pay with credit or debit card.  There is no need to sign up with PayPal.

Shipping Costs
  • Purchased patterns are delivered to your in-box via e-mail.  Once you have paid for your pattern, you will receive a PDF file to the e-mail address associated with your Etsy / Ravelry / Paypal account.  You will receive your pattern within 48 hours of payment.  Transactions that remain unpaid after 3 days from the date of purchase will be canceled.
  • Wholesale orders will be shipped via Canada Post XpressPost upon receipt of payment and  receiver will pay for shipping,handling and insurance charges.  Expect 12-14 days for delivery.  Shipping and Handling will be waived if Wholesaler provides their own account for UPS, or FedEx.

Refunds and Exchanges
  • Patterns that have been sent are not refundable.

Additional Information
  • Wholesale orders are hard copy only.
  • Tonia and Laura are experienced knitters and will do their very best to communicate any instruction to you in a timely manner via e-mail.
  • If you are in Ottawa, Ontario come visit Wabi Sabi where Tonia and Laura teach knitting, felting, sewing and many other classes.  Simply contact us at TwissAndWeber@gmail.com and let us know when you’ll be in town and we’d be happy to set up a private lesson for you.
  • View Larger Map of Wabi Sabi’s location
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